30-day returns
You may return the Spiral within 30 days of delivery. The item needs to be unused, in its original packaging, and in resalable condition.
Starting a return
Write to us through the contact page with your order number before sending anything back. We will reply with instructions and a return address. Items sent back without authorisation cannot be processed.
Who pays return shipping
- Faulty, damaged, or not what you ordered — we cover it. You get a replacement or a full refund, and we pay the return postage.
- Changed your mind — return postage is yours to arrange and pay. Your original order shipped free and that cost is not deducted from your refund.
Damaged or faulty on arrival
Tell us within 48 hours of delivery and include photographs of the item and its packaging. In most cases we will replace it or refund you without asking you to ship anything back.
Refunds
Once your return reaches us we inspect it and process the refund within 5 business days, to the original payment method. Your bank or card issuer may take a further 5 to 10 business days to show it.
Cancellations
An order can be cancelled for a full refund any time before it ships. After that, use the return process above.
Questions
If you are unsure whether something is covered, ask us first through the contact page. We would rather sort it out than have you guess.